Privacy Policy

Last Updated: January 31, 2025

1. Introduction

HomeSure Property Management ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our HomeSure Repairs mobile application ("App") and website ("Website"), collectively referred to as our "Services."

By using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our Services.

2. Information We Collect

2.1 Personal Information

When you register for and use the App, we collect the following personal information:

  • Account Information: Full name, email address, phone number
  • Property Information: Unit number, property address, development/building name
  • Profile Information: User preferences and account settings

2.2 Service Data

When you use our Services, we collect:

  • Repair & Defect Reports: Descriptions of property issues, location within property, availability times, contact preferences
  • Photos and Images: Photos of property defects or repairs that you upload through the App
  • Communications: Messages, comments, and notes exchanged through the App
  • Notification Data: Push notification preferences and device tokens for sending notifications

2.3 Technical Information

We automatically collect certain technical information when you use our Services:

  • Device Information: Device type, operating system, device identifiers
  • Usage Data: App features used, time spent in the App, error logs
  • Network Information: IP address, mobile network information

3. How We Use Your Information

We use the collected information for the following purposes:

  • Service Delivery: To provide, maintain, and improve our property management services
  • Repair Management: To process and coordinate property repairs and maintenance requests
  • Communication: To send you notifications about repair status updates, appointments, and service-related messages
  • Customer Support: To respond to your inquiries and provide technical support
  • Security: To protect against unauthorized access and ensure the security of our Services
  • Legal Compliance: To comply with applicable laws and regulations
  • Service Improvement: To analyze usage patterns and improve our Services

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 With Service Providers

  • Property Managers: Your information is shared with the property management company responsible for your property
  • Contractors: Repair requests and related information are shared with contractors assigned to fix reported issues
  • Cloud Service Providers: We use Amazon Web Services (AWS) for hosting and data storage

4.2 With Your Consent

We may share your information with third parties when you give us explicit consent to do so.

4.3 For Legal Reasons

We may disclose your information if required by law or in response to valid legal requests by public authorities.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Storage and Security

We implement appropriate technical and organizational security measures to protect your personal information:

  • Encryption: Data is encrypted in transit using SSL/TLS protocols
  • Access Controls: Access to personal data is restricted to authorized personnel only
  • Cloud Storage: Data is stored securely on Amazon Web Services (AWS) servers located in authorized regions
  • Authentication: User accounts are protected with secure authentication through AWS Cognito

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.

7. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: You can request access to the personal information we hold about you
  • Correction: You can update or correct your personal information through the App or by contacting us
  • Deletion: You can request deletion of your account and personal information
  • Opt-Out: You can opt-out of push notifications through your device settings
  • Data Portability: You can request a copy of your data in a structured, commonly used format

To exercise any of these rights, please contact us at privacy@homesure.co.za.

8. Children's Privacy

Our Services are not intended for users under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

9. Third-Party Services

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any information to them.

10. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your country of residence. By using our Services, you consent to the transfer of your information to countries that may have different data protection laws than your country.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

13. Data Protection Compliance

We are committed to complying with applicable data protection laws in Zimbabwe and internationally. You have the right to:

  • Request confirmation of whether we hold your personal information
  • Request access to your personal information
  • Object to the processing of your personal information
  • Request correction or deletion of your personal information
  • Lodge a complaint with relevant regulatory authorities if you believe your rights have been violated

14. Apple App Store Compliance

This Privacy Policy complies with Apple App Store requirements. Our App:

  • Does not collect personal information from children
  • Uses push notifications only with user permission
  • Stores photos and data securely in accordance with this policy
  • Provides clear information about data collection and usage
  • Allows users to delete their accounts and data